IDEAL WORKS

We build small, single-purpose integration apps for Atlassian teams.

Support Attachment Sync for Jira

A support agent files a bug from a customer conversation. The engineer picks it up in Jira and finds a description of a screenshot they cannot see.

This app links a support conversation to a Jira issue and uploads the files the customer sent — screenshots, photos, screen recordings, PDFs, logs — to that issue as native Jira attachments. Automatically when new files arrive, or on demand from the issue panel.

What it does not do

It does not request Jira administration rights, and it does not change project configuration. Requested scopes are read:jira-work, write:jira-work and storage:app.
It does not store attachment contents or conversation text. Files pass through to Jira.
It does not write customer file names to logs.

Size limits, stated plainly

The source system allows up to 100 MB per file. Your Jira site has its own attachment limit, which is set per site and is often considerably smaller. The app reads both and applies whichever is stricter. Files above that limit are reported as skipped — they are not silently dropped.

About us

IDEAL WORKS is a new, independent vendor and this is a new app. We do not hold SOC 2 certification and the app is not Cloud Fortified. We would rather you decide with that in front of you than discover it later.

Support: [email protected]
We reply within about one business day. We are not staffed for 24/7 coverage and do not promise it.

Before you buy

Setup needs someone who is both a Jira administrator and able to create an app in Intercom's Developer Hub. It takes about 15 minutes, once. The full procedure is written out here: Setup guide.

Intercom is a trademark of Intercom, Inc. Atlassian, Jira and Forge are trademarks of Atlassian Pty Ltd. IDEAL WORKS is an independent vendor and is not affiliated with, endorsed by, or sponsored by Intercom, Inc. or Atlassian Pty Ltd.